Account Login

Utility payment mailing address update: Effective April 1, 2026, our payment mailing address has changed. Please use the new address on your bill and include your remittance stub to ensure timely, accurate processing.

Welcome to the City of Gastonia's Customer Self-Service (CSS) system. With CSS you can access account information, view your bill, make payments, and place requests or inquiries. To login, enter your 8-digit Account Number or Email Address and Password in the fields below.